Our Process

Children under 18 (ish)

  • Once you reach out, we’ll send you an intake form – please fill this out with as much info as possible
  • When your intake form has been received, we’ll book an intake consult with parents/caregivers only for a complimentary conversation (up to 30 minutes)
  • From here, we will book your (paid) initial appointments and ongoing services for both parents and children as needed

Adults 18+ (ish)

  • When you call or email in, we’ll send you an intake form to fill out with as much information as possible
  • Once we receive your intake form, a Case Manager will review it carefully and place you directly with the appropriate therapist for your (paid) initial appointment and ongoing services

Our Rates

Intake Consult (up to 30 minutes):

  • Complimentary introductory intake consultation for families with children under 18 (no charge)

Individual Sessions (50 minutes):

  • Initial Appointments (including file setup & treatment planning) are $240
  • Follow-up sessions are $160 per session

Couple & Family Sessions (75 minutes):

  • Initial Appointments (including dual file setups & treatment planning) are $260
  • Follow-up sessions are $220 per session

Programs & Groups:

  • All groups, packages, and programs are priced individually depending on group duration, size, staff ratios, etc.

Shuttle Services with Behaviour Therapist:

  • If transport is a challenge getting your child to 1:1 appointments, our Behaviour Therapist can provide pick-up or drop-off services from school or home in the clinic shuttle van within a 15-minute radius of the clinic, for $160/hr (minimum charge $40).  This service can include:

– transition support
– separation support
– traveling/vehicle behaviours
– orienting to the clinic space
– transportation waiver required on file

Please note:

  • There is no HST on social work-covered services
  • There is no HST on any services provided to those with an autism diagnosis
  • Almost all services can be covered by private benefit plans (MSW, SLP, OT, RP)
  • We offer subsidized $50 sessions to those in need with our qualifying psychotherapists when available to clients 10 years +

Intake Process Details

  • Your first step is to make contact by calling 289 678 0581, filling out the Contact Us form, or emailing info@nowwhatsupports.ca  to book your zoom consultation.  We will ask you to fill out an Intake Form 24 hours before your appointment, which we will send you via email.  If you are filling the intake form out on behalf of a minor child, please ensure the child is the ‘Primary Contact’ – there will be space to enter guardian details further down the form
  • For adults 18+ – a case manager will review your info and we’ll set you up with an Initial Appointment with the appropriate therapist
  • For families and children under 18, we will set up a complimentary intake appointment via zoom or in person with an experienced Case Manager, who will get an overview of your needs and help guide you to a group, service, or therapist that feels like a good fit
  • If you and your Case Manager have decided on a group program, we will register you and forward you the details.  This often involves an individual assessment/orientation session prior to beginning the group (particularly for younger children)
  • If you choose to move ahead with individual appointments, we’ll book you a 50-minute Initial Appointment ($240)  so your new therapist can assess as needed, take a detailed background, and help you map out your goals for your sessions together (initial appointment cost includes treatment planning and team collaboration as needed)
  • If necessary, we will then schedule a quick phone call with our accounts manager for a financial intake to discuss your benefit structure, identify any funding you may have available, answer your account-related questions, and set up your payment method.
  • If you are working one-on-one with a therapist, they will then book you a block of 4-8 regular 50-minute sessions ($160/session), at the end of which you and your therapist will review your progress and plan your next steps!

Payment Info

  • NowWhat Support Services is a private clinic and is not covered by OHIP, but most of our services are able to be covered by many private extended benefit plans as well as OAP, SSAH, and Passport Funds
  • We do not offer direct billing to insurance companies at this time
  • Ontario Autism funds can be used to access a full range of supports with our highly collaborative and creative therapeutic team
  • Family billing benefit policy: sessions can be billed under the name of any attending family member (including parents who are involved in their children’s therapy)
  • A credit card number is required to be kept on file.  Your card is generally charged within 48hrs of your appointment and a paid receipt is emailed to you for you to submit to your insurance company. Alternatively, programs or services can be paid in full upfront via e-transfer to accounts@nowwhatsupports.ca. Contact us to talk to our accounts specialist for more information about billing and payment
  • If you are an individual, a business, or an organization with an interest in supporting mental health & wellness in the greater Hamilton community, we also have a sponsorship program to help low-income families access our programs – contact us to find out more about partnering with us in this way

    Cancellation Policy

  • Individual appointments require 24 hrs’ notice for cancellations.  Failing 24-hour notice of cancellation, we charge 50% for the first occurrence, and full session fees will be charged for any subsequent late cancellations
  • If you find you need to cancel multiple scheduled appointments in a row, we may suggest that you take a break and return at a time when you are able to prioritize your therapeutic journey, so that the time slot can be used for someone on our waitlist
  • Fixed-length group sessions are booked in blocks and every group session is charged regardless of attendance as a place is held for each participant for the full length of the program
  • Our DBT programs generally have one weekly make-up opportunity available at a fixed time for anyone who misses the group session due to illness/emergency
  • Virtual appointments – therapists will wait 15 minutes inside the provided link and will attempt to contact you before marking a no-notice cancellation and leaving the session if they have not heard from you
  • These policies are in place for both virtual and in-person services in order to minimize wait times for others

Invoice and Receipt Change Policy

  • If you require specific information on an invoice in order to be covered by your benefit plan (eg. if you are receiving a family service that is being billed under more than one family member’s name), please make clear arrangements with our billing team (accounts@nowwhatsupports.caahead of your appointment to ensure the information needed to bill you is accurate and up to date
  • To ensure accurate and efficient bookkeeping, we will no longer be able to re-issue past receipts beyond the current month’s end – please review your invoices carefully upon receipt so you can catch any changes or errors right away
  • There will be a $15 admin fee attached to each receipt change made at a client’s request (not due to office error).  To avoid this inconvenience, we encourage you to connect with Karen proactively if you have specific billing requirements

Admin & Case Management Fees

A reminder that any administrative or case management services asked of your therapist outside of your session (except for scheduling of appointments) will be billed to you by the quarter hour at our standard rate ($160/hr).  This will include:

  • Writing letters, reports, or emails on your/your child’s behalf
  • Phone calls (eg. with school, teachers, parents, and other services)
  • Case management meetings requested by clients