Your first step is to make contact by calling 289 678 0581, filling out the Contact Us form or emailing email@example.com to book your intake meeting. Before your intake, we will ask you to fill out an Intake Form which we will send you via email. If you are filling the intake form out on behalf of a minor child, please ensure the child is the ‘Primary Contact’ – there will be space to enter guardian details further down the form
Come and meet us! Attend your complimentary 30 minute intake appointment with an experienced Case Manager, who will get an overview of your needs and help guide you to the right group, service, or therapist for your needs
If you and your Case Manager have decided on a group program, we will register you and forward you the details
If you choose to move ahead with individual appointments, we’ll book you a 70 minute Initial Appointment ($225) so your new therapist can take a detailed background, and you can map out your goals for your sessions together
If neccessary, we will then schedule a quick phone call with our accounts manager for a financial intake to discuss your benefit structure, identify any funding you may have available, answer your account-related questions, and set up your payment method
If you are working one-on-one with a therapist, we will then book you a block of 4-6 regular 50 minute sessions ($150/session), at the end of which you and your therapist will review your progress and plan your next steps
NowWhat Support Services is a private clinic and is not covered by OHIP, but our services are able to be covered by many private extended benefit plans, OAP, SSAH and Passport Funds.
Ontario Autism funds can be used to access a full range of supports with our highly collaborative and creative therapeutic team
Family billing benefit policy: sessions can be billed under the name of any attending family member (including parents who are involved in their children’s therapy). We do not offer direct billing at this time.
A credit card number is required to be kept on file. Your card is generally charged within 48hrs of your appointment and a paid receipt is emailed to you for you to submit to your insurance company. Alternatively programs or services can be paid in full upfront via e-transfer to firstname.lastname@example.org. Contact us to talk to our accounts specialist for more information about billing and payment.
If you are an individual, a business or an organisation with an interest in supporting mental health & wellness in the greater Hamilton community, we also have a sponsorship program to help low income families access our programs – contact us to find out more about partnering with us in this way
Individual appointments require 24 hrs notice for cancellations (outside of unexpected illness or failing a Covid screening) or full session fees will be charged
Group sessions are booked in blocks and every session is charged regardless of attendance as a place is held for each participant for the full length of the program
Virtual appointments – therapists will wait 15 minutes inside the provided link and will attempt to contact you before marking a no-notice cancellation and leaving the session if they have not heard from you
These policies are in place for both virtual and in person services in order to minimise wait times for others
NowWhat? is based in Ancaster, Ontario. We are a multi-disciplinary therapeutic clinic providing clinical, community-based & in-home services in Greater Hamilton, Halton, Brant, Niagara, Haldimand and the GTA. We are also available for remote consultation and support across North America. Our clinic specialises in wraparound family support with expertise in managing ADHD, ASD, Anxiety, Emotional Regulation, Behaviour Therapy and DBT courses for all ages.