Our Rates & Intake Process

  • Your first step is to make contact by calling 289 678 0581, filling out the Contact Us form or emailing info@nowwhatsupports.ca  to book your intake meeting. Before your intake, we will ask you to fill out an Intake Form which we will send you via email.  If you are filling the intake form out on behalf of a minor child, please ensure the child is the ‘Primary Contact’ – there will be space to enter guardian details further down the form
  • Come and meet us!  Attend your complimentary 30 minute intake appointment with an experienced Case Manager, who will get an overview of your needs and help guide you to the right group, service, or therapist for your needs
  • If you and your Case Manager have decided on a group program, we will register you and forward you the details
  • If you choose to move ahead with individual appointments, we’ll book you a 70 minute Initial Appointment ($225) so your new therapist can take a detailed background, and you can map out your goals for your sessions together
  • If neccessary, we will then schedule a quick phone call with our accounts manager for a financial intake to discuss your benefit structure, identify any funding you may have available, answer your account-related questions, and set up your payment method
  • If you are working one-on-one with a therapist, we will then book you a block of 4-6 regular 50 minute sessions ($150/session), at the end of which you and your therapist will review your progress and plan your next steps

Payment Info

  • NowWhat Support Services is a private clinic and is not covered by OHIP, but our services are able to be covered by many private extended benefit plans, OAP, SSAH and Passport Funds.
  • Ontario Autism funds can be used to access a full range of supports with our highly collaborative and creative therapeutic team
  • Family billing benefit policy: sessions can be billed under the name of any attending family member (including parents who are involved in their children’s therapy).  We do not offer direct billing at this time.
  • A credit card number is required to be kept on file.  Your card is generally charged within 48hrs of your appointment and a paid receipt is emailed to you for you to submit to your insurance company. Alternatively programs or services can be paid in full upfront via e-transfer to accounts@nowwhatsupports.ca. Contact us to talk to our accounts specialist for more information about billing and payment.
  • If you are an individual, a business or an organisation with an interest in supporting mental health & wellness in the greater Hamilton community, we also have a sponsorship program to help low income families access our programs – contact us to find out more about partnering with us in this way

    Cancellation Policy

  • Individual appointments require 24 hrs notice for cancellations (outside of unexpected illness or failing a Covid screening) or full session fees will be charged
  • Group sessions are booked in blocks and every session is charged regardless of attendance as a place is held for each participant for the full length of the program
  • Virtual appointments – therapists will wait 15 minutes inside the provided link and will attempt to contact you before marking a no-notice cancellation and leaving the session if they have not heard from you
  • These policies are in place for both virtual and in person services in order to minimise wait times for others