Most of our clients find us when they are facing the big ‘Now What?’ questions in life – after a confusing new diagnosis, when feeling overwhelmed or at school or work, or when struggling with important relationships in their lives. There are no easy answers, but you don’t have to face the questions alone. What your support looks like depends entirely on what you need. Our Case Management services can help with everything from creating smoother morning routines for each family member, to helping you prepare for a job interview or map out a career plan; from meeting with your child’s principal and teachers, to marriage counseling and collaborative problem-solving; from working through a needle phobia in preparation for a vaccination, to sharpening fine motor skills and speech articulation, to personal or workplace organization. Your support plan will be as unique as you are!

Case Management is a broad term for looking at the big picture, mapping out your forward plan, and evaluating how your plan is working out or if it needs to be tweaked. It can include:

  • Referring you for public or private Psych-Ed or Neuro-Psych reports if there is a need for a diagnosis
  • Helping you make the best use of your therapeutic budget; understand your benefits and/or apply for any funding that is available to you (Ontario Autism funding, SSAH, Disability Tax Credits, NHIB, Jordan’s Principle, Local Grants)
  • Identifying and assessing your needs and the needs of any other family members in order to understand the big picture and how to prioritize them within your available time & resources
  • Linking you to other supports and opportunities, including referring you to other services, doctors, and specialists in our local network as needed
  • Filling out government paperwork and application forms
  • Advocating on your behalf at school or in your workplace
  • Mapping out a plan and putting it into action – working out the best ways to support you and scheduling you for group and/or individual sessions
  • Monitoring your ongoing progress and adjusting the plan as needed
  • Mediating discussions between co-parents to ensure care plans are mutually agreed upon and clearly communicated

When you first reach out, we’ll set you up in our system and send you the appropriate intake form for yourself or your child. Once we receive your completed form, our Intake Team will carefully review your case and one of our Therapeutic Care Coordinators will reach out to direct you with suggestions for next steps. If you decide you want to work with us, we will schedule a comprehensive Initial appointment to really understand your situation and put together a plan of action with our team of experts. If we believe you would benefit from further assessment and diagnosis we will refer you to trusted local specialists.

As part of your overall plan, we can liaise with teachers, co-parents, and caregivers. We can help you work out whether you are eligible for any tax credits or public funding and help you with the application process, as well as help interpret your benefits and work out the best way to maximize your therapy dollars. We know finances are often tight when there are ongoing challenges in a household, so we work hard to keep services affordable while giving you access to top-quality therapists and programs.